Shipping & Returns
Shipping
Please allow 1 - 3 business days from the time your order is placed for processing and verification before your order is shipped. Time is varying based on size of the order.
You will receive a tracking number once your item(s) are packaged and a shipping label is created.
Processing
Orders placed Monday-Friday after 5PM CST will be processed the next business day. Orders placed after 5PM CST on Fridays, or during the weekend, will be processed the next business day.
*For any national weather delays, please allow 1 additional business day for processing.
Returns
Returns, refunds, and/or cancellations are currently not allowed for online purchases.
If you would like to replace an item, you can reach out to our support team and request an exchange — please read further details below.
Exchanges
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing puresoulapparel@gmail.com within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.
After receiving the merchandise, we require up to 5 business days to process the exchange.
We currently do not accept exchanges for international orders.